January 22, 2018
Engaging questions for ideal prospects
Every wealthy client usually has a financial advisor. But do these wealthy ( potentially ideal prospects) get comprehensive advice and planning, or just money management. We all know that some of the wealthy are lacking planning and advice, the problem is, they don't know it. Until now. in my workshops with financial advisors, it seems every advisor has a tremendous opportunity to acquire more wealthy clients from their competition. That is because when I ask most advisors these five questions, rarely is anyone doing all five things with their ideal clients.
The five questions to ask a wealthy prospect are:
Organized and planned -Would it be valuable to have your financial life completely organized and planned out in the following six areas, tax planning, estate planning, risk management, debt planning, insurance planning and wealth management? What I mean by planned out, is in writing with probable outcomes and potential results.
Goals- Would it be valuable to get clarity on all of your goals for today and for tomorrow and get 5-10 goals on paper, track them, and put a plan in writing together to reach them? How important is clarity to you?
Fee audit- How do you feel when you are paying for something and not getting it? Do you know the total fees for everything you are paying for from your advisor and what you are getting and not getting? Would a fee audit showing the total cost of advice, money management and planning and what you get and don’t get be valuable to you? We will put the estimated total cost in writing and show you the dollars and percentages, so you understand your total fees.
Quality financial plan- What does a quality financial and investment plan mean to you? Do you have a quality financial and investment plan? Would you like one?
Now here is the final question. The response to this question is fascinating. Remember, wealthy people want a greater probability of success.
Successful outcomes- With your current plans, what is the probability of success in reaching all of your goals? is it 50% 60% or 70%. Would you like it to be 90% or greater? Let's find out what it currently is?
Simple questions to start an engaging conversation. Do your best clients have all 6 areas organized? Do your ideal clients have more than 4-5 goals tracked and updated in a quality financial and investment plan? Do they know what they are getting for the fees they are paying?
How many people you know have their financial life completely organized? It’s fine to laugh when I ask this question, because most people don’t have the time to organize everything. But’ what if you could be completely organized in all of the key planning areas including tax planning, estate planning, risk management, investment management, debt management and insurance planning? What would that give you? More time to do the things you want to in life, knowing that your plan, your roadmap is there to guide you to make solid financial decisions in your life, and confidence?
Start with goals
How many goals do you get from your clients? Besides the major retirement goal, do you get other clients goals such as family or parents healthcare, home renovations or changes, education, estate planning, gifts donations or charities? A typical advisor gets less than 3 goals while client driven plans get 7 or more goals. Looking at the goals list below, how many goals can you check off?
Goals-Based Planning Exercise
____ Lifestyle - Retire / slow down / lifestyle hours
____ Debts- Debt reduction-debt free
____ Education – Children / Self
____ Vehicles – Cars / Boat / RV / collector
____ Major purchase – Vacation property / Lifetime Trip
_____ Travel -Vacation property / Trips / bucket list
____Health care– Family members / personal health
____ Home – Reno’s / Upgrades / downsizing
____ Celebrations- Weddings / birthdays
____ Estate- legacy- family-wishes
____ Gifts- donations / charitable involvement
____ Bequests – Philanthropic goals / legacy
____ Care for someone – elderly / family
____ Business – Investment / opportunity
____ Career – education / changes / courses
____ Memberships / Hobbies – golf or sports clubs / groups / collections
Whenever I share this list with advisors in my workshops, they usually add to the list. Go ahead, make it your list and put it in front of your clients and prospects and ask them this question” looking at this list, is there any goal that jumps out to you that you have been thinking about?”
What data is missing?
I hate factfinders, they are painful and boring and are not engaging. Finding out their personal income by finding out more than one goal will help you gather the information. If you get more than 6 goals from a client, you are well on your way to gathering critical financial planning information. However, what sometimes missing in financial plans are life expectancy, personal health information including smoking, net worth and other assets or liabilities list such as business assets or liabilities, stock options and deferred compensation options. What risk data or software do you use and does it include insurance risks such as life and disability insurance, long-term care needs and longevity risk along with market risk and inflation risk.
What do your clients expect?
While clients may feel confident in the value you deliver, and what they pay for the value, delivering more will eventually become commonplace. As Warren Buffet said” Price is what you pay. Value is what you get.”. What is a quality financial and investment plan in writing anyways? What is the value of having a quality financial and investment plan in writing? Will that help people get deeper clarity? How often do clients want their financial plans updated or discussed? These are great questions to ask your best clients who are paying thousands of dollars to you and your firm. Some advisors and clients do not see the value of having a quality financial and investment plan in writing. The days of drafting a large financial plan consisting of 30-50+ pages and then putting it on the shelf and never looked at again may be over. Most plans look like a stereo manual of diagrams. Put inspiring pictures into the plan, of their goals, dreams, and wishes.
How do you feel when you are paying for something and not getting it? Financial advisors are using letters of engagement that list all of the things they are promising to clients. They were written 5 years ago and when you look at what they promise to deliver on an annual basis, and what they are doing for clients, it is easy to ask the question, what are you getting and not getting? The focus is on the relationship. A simple checklist to help people get their complete picture organized is like doing an annual home inspection to keep your home, in perfect condition, to make sure it holds it’s value. I completed the “No stone unturned annual checklist” of 100 plus things to get people up to date in the six areas. Tax planning, estate planning, risk management, debt planning and cash flow, insurance planning and wealth management?
What do a quality financial, investment, tax and estate plan mean to you?
This is a great question to ask your ideal clients, your staff, your own family members and most importantly, yourself. Start by defining what a quality financial and investment plan means to you. Is it comprehensive? Is it coordinated with other professionals? Clients want to know, am I going to be ok and meet my goals, and am I on track. Delivering these answers is not easy, however, can become easier with a quality financial and investment plan in writing. Create your own plan first. Put it in writing. Get organized with six tabs. Gather it in a binder. Put some engaging pictures in the binder of your goals and dreams. Then get excited about your plans for the future. Share it with ideal clients and prospects. Now you have a consistent process to building more value and attract your new ideal clients.
Grant Hicks, CIM, is President of Advisor Practice Management and co-author of “Guerrilla Marketing For Financial Advisors” 1st and 2nd edition. www.advisorpracticemanagement.com for speaking, workshops or coaching, contact Grant at email@example.com
For a copy of our guide the" Future Ready Financial Advisor" go to http://www.advisorpracticemanagement.com/resources or http://futurereadyfinancialadvisor.subscribemenow.com
If you want to learn better scripts and would like to have a community of Ideal Clients, check out a complete online coaching program developed by Bill Bachrach by clicking here
You need a clear picture (vision) to complete the puzzle of your life.
Envision that you have already accomplished your most important goal for your business today. How does that make you feel? Act as if it has already been done. The message is clear, the best advisors spend more time on servicing clients BECAUSE they have invested the time and energy to put their processes in place.
Advisor Practice Management’s goal is
“ Helping Financial Advisors take action, to create 100 quality financial plans for their clients”. My mission if you choose to accept it is “ To help advisors to create 1 million quality financial plans for people”. Ask your clients and prospects this question " What does a quality financial plan mean to you? Let me know if I can help you grow your practice.
Let’s work on your business. Start by emailing us. Why not?
Grant Hicks, CIM, National Director Practice Management
Advisor Practice Management
909-17th Ave SW, 4th Floor
Calgary, Alberta T2T 0A4
Tel 587 390 3148
Cell 403 970 8895
PS Where do you want to be in 3 years?
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