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September 05, 2025
How Financial Advisors Can Add Enormous Value in a
Progress Update meeting with Ideal Clients
How Financial Advisors Can Add Enormous Value in a Progress Update meeting with ideal clients
Let’s set the record straight: A progress update meeting is not a formality. It is not a portfolio update. It is not a compliance checkbox. Annual progress update or reviews are one of the single greatest opportunities top advisors use to re-earn their clients’ trust, loyalty, and add value, with the bonus of earning referrals every single year. Year after year.
If you treat the review like a tactical report, you’ll get a polite nod from your clients. Once complete, clients will leave, thinking they’ll never get that time back. But if you turn it into a robust, structured, values-based conversation? You’ll earn a client for life—and the referrals that come with it.
Top advisors understand this. They don’t “run the numbers.” That’s for online client portals and statements. For top advisors, annual reviews = reignite the relationship. And they use them as a brand builder.
The Truth About Annual Progress Update Meetings
Clients don’t stay with you because of asset allocation. They stay because they feel seen, safe, and supported in their lives. That’s what the annual review is for.
This meeting is your chance to:
- Elevate your value beyond performance.
- Deepen your personal connection.
- Proactively anticipate changes in their lives.
- Deliver clarity that no robo-advisor or DIY portal ever could.
The 5 Dimensions of a Game-Changing Progress Update Meeting
- Revisit the Client’s “Why” and their goals.
Remember your first meeting with your clients before your next annual review. They didn’t hire you to beat a benchmark. They hired you to help them live a better life, with less fear, reduced complexity, and more freedom. Stick with this plan!
Start with this question: “What’s changed in your life, or what’s about to, that we should be planning for?” or "Have your goals changed in the last 3-4 years? Let's get clarity on paper about ALL of your goals.
Why it works: It re-centers the meeting around them, not the market. It signals that you’re not just managing money, you’re managing meaning in the context of their unique lives and plan.
- Show Progress in Their Language
Most advisors lead with charts, graphs, and jargon. Top advisors lead with clarity, relevance, and clarity.
Instead of: “Your portfolio returned 7.4% net of fees.” Say: “You’re on track to fully fund both your retirement income plan and your travel goals for the next five years.”
Why it works: It reframes the numbers through the lens of real life. That’s where true value lives.
- Proactively Surface Blind Spots
Clients don’t know what they don’t know. You’re not just there to confirm what’s working—you’re there to reveal what’s missing.
Ask: “What haven’t we talked about yet that could become a problem—or an opportunity?”
You may need to prompt. Some examples to explore are:
- Updating wills and powers of attorney
- Beneficiary mismatches
- Tax-loss harvesting or income splitting
- Future care needs or downsizing plans
- Business succession or sale readiness
- Involving children in financial decisions
- Changing citizenship
- How to ramp up philanthropic initiatives
- Homes and assets in different countries
- Life’s complexities that others could manage
Why it works: You position yourself as a strategic thinker, not just a service provider, which empowers you to make informed, strategic decisions that benefit your clients.
- Review & Reaffirm the Service Promise
Remind them not just what you’ve done, but how you’ve shown up to support over the last year.
Create a progress update template “Annual Value Recap” that outlines:
- # of proactive touches this year
- Key milestones (planning, reviews, investment moves)
- Outcomes secured or risks reduced
- Upcoming initiatives or next steps
- Goals
Why it works: It quantifies the invisible value of your work—the stuff they benefit from but often forget to appreciate.
- Make It Emotional. Then Actionable.
The best advisors create an experience—one that makes clients feel heard, understood, and guided.
Wrap the meeting with: “What’s one thing you’re most excited about—and one thing you’re still unsure about?”
Then, move into action items, and get crystal clear about goal achievement:
- What you’ll do
- What they need to do
- What happens next, and when, and why
Why it works: It turns clarity into confidence, and confidence into continued loyalty.
Bonus: Involve the Next Generation
If they have adult children, consider incorporating a joint session or estate planning discussion into the annual process.
Ask: “Would you like to bring in your daughter next time so we can begin connecting the dots across generations?” This isn’t just value—it’s legacy-level value, as it helps to ensure the financial well-being of the client's family for generations to come.
Final Word: Be the Advisor They Brag About
The best annual review meetings not only retain clients but also foster long-term relationships. They transform families into advocates.
You’re not being evaluated on your returns. You’re being assessed on your presence, your process, and your proactive care.
Top advisors don’t just “have annual reviews.” They host transformational strategy sessions—grounded in empathy, driven by expertise, and infused with long-term thinking that make them an influential figure in their clients' financial journey.
Your Next 3 Moves:
These steps will guide you in enhancing your client engagement and retention strategies, providing you with the support you need to succeed.
- Redesign your review meeting agenda to lead with personal progress and what attendees would like to accomplish at the meeting, rather than focusing on portfolio charts.
- Build a one-page “Annual Value Recap” template and test it with your next top client.
- Practice asking better questions. Top advisors know that better questions lead to deeper understanding and loyalty.
Thank you for reading! This is what we help advisors do every day!
To book a no-obligation appointment with Jeff to discuss practice management or coaching, click https://calendly.com/jeffthorsteinson/30-minute-q-a-explore-apm
Jeff Thorsteinson is a partner in Advisor Practice Management, an organization that helps financial advisors build world-class practices through innovative concepts, tools, and systems. Jeff works with individual advisors, investment dealers, insurance firms, and fund companies. For more information about Advisor Practice Management, contact jeff@jeffthorsteinson.com or 1-800-223-9332, or visit the website at www.apm.coach
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